In a program, presented by the San Diego County Bar Association (SDCBA), David Majchrzak discussed how attorneys can preserve their legal reputation without violating their ethical duty in dealing with negative online reviews. The panel offered practical guidance on how to respond judiciously and ethically.
“Negative Online Reviews: Preserving Your Legal Reputation Without Violating Our Ethical Duty,” presented by the SDCBA, guided attorneys regarding the ethical implications behind responding to negative online reviews. Lawyers take pride in their work and are disappointed when their clients do not appreciate the efforts they have put into an engagement. But there is a risk that such disappointment may evolve into a much stronger emotion when the client publicizes their dissatisfaction, as through an online review. Knee-jerk reactions to such posts may have implications that create new, additional problems for the attorney. The panel examined the ethics behind responding to reviews. Certain responses can raise ethical issues and may adversely impact an attorney’s reputation. Mr. Majchrzak discussed techniques to protect one’s reputation while avoiding violations of duties owed to former clients.
Mr. Majchrzak is a frequent lecturer and author on issues involving ethics in the legal profession.
Klinedinst congratulates Mr. Majchrzak on presenting at this program.
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